Browse the Questions We Get Asked Most
Most questions we receive fall into a few clear categories — how to fund your account, how withdrawals are processed, what happens if your wallet transaction doesn't reflect, and how to reach us if something goes wrong. We've organised these answers so you can scan them quickly without reading through content that doesn't apply to you. For deposits, the path is straightforward:
open your bKash, Nagad or Rocket app, send to the number shown in your account cashier, then confirm with your PIN. The transaction reference appears in your account within moments. Withdrawals follow a similar path — you request from your account wallet, and the amount routes back to the same local wallet you deposited from. Account access runs through a one-time password
sent to your registered mobile number. Availability depends on your local law and eligible regions. If you're in Dhaka or anywhere else in Bangladesh and something in the flow looks unfamiliar, the sections below should clear it up.
- bKash
- Nagad
- Rocket